Stuck on the road?
Roadbays brings help.

Service nature. Roadbays provides referral and/or arrangement-based roadside assistance, subject to feasibility, accessibility, traffic, weather and other factors beyond the company’s control.

Chargeable items. Consumables, parts, penalties/fines, tolls, fuel costs, special salvage/extraction charges and any other third-party or chargeable expenses are payable by the customer.

External factors & delays. Response time may be impacted by traffic, location accessibility and other external conditions. If the vehicle is in a ditch/valley/inaccessible area, special salvage equipment may be arranged on chargeable basis; the program is not responsible for consequential damage during such extraction.

Adverse weather. In floods/heavy rain/thunder etc., primary focus is passenger safety; vehicle recovery may be delayed until conditions permit.

Right to refusal. Roadbays may refuse benefits (without refund) if false/incorrect information is provided or eligibility conditions are not met. Membership is not valid for commercial/rental/business/industrial/educational use. Membership is non-transferable and valid in India (except islands).

Liability. Roadbays is not liable for indirect losses, loss of data/income, or consequential loss due to defects or repair/replacement processes.

Cancellation. “No questions asked” cancellation may be available within 7 days of purchase only if no service/benefit has been availed up to the cancellation request date.

Accidental cases. Where police/FIR/court possession exists, assistance can be activated only after clearance/release and proper handover.

Disputes. Courts within New Delhi jurisdiction shall have exclusive jurisdiction.

Roadside Assistance does not cover certain non-safety or convenience issues and routine maintenance pickup/drop. Examples include:

• Faulty fuel gauge, speedometer not working
• Air-conditioning not working
• Damaged mirrors where vision is not obstructed
• Sunroof/windows issues when weather is fair and there is no security risk
• ABS/airbag/traction-control or other non-safety warning lights illuminated
• Seat adjustor fault where vehicle can be safely driven
• Wiper fault when weather is fair
• Vehicle pick-up and drop for routine maintenance is not included

• Motor racing, rallies, speed/duration tests, practice runs, or operation outside official roads
• War/riots/uprising/terrorism, mass political events; nuclear/radiation events; earthquakes/freak weather phenomena
• Deliberate damage, vandalism, or participation in a criminal act/offence
• Immobilization caused by police/authority intervention
• Use against owner manual recommendations; non-roadworthy condition; improper servicing
• Consequential costs/damage to property due to breakdown

Confidentiality. Roadbays makes reasonable efforts to keep customer personal information confidential and uses it for service fulfillment.

Sharing with service partners. Information may be shared with contracted vendors/service partners strictly to deliver services or if required by law.

Call recording. Calls to/from helpline numbers may be recorded to keep a record of instructions, coordinate with partners, monitor quality, training, and legal/regulatory requirements.

Communications. You may receive SMS/email communications regarding services/product features. You may request opt-out where applicable.

Customer representations. Customer confirms age 18+, resident of India, and that information provided is true, correct and complete.

By activating the Roadbays RSA Card and/or using Roadbays services, the customer confirms they have read, understood, and accepted the program terms, inclusions, exclusions, limitations, special conditions and policies; and consents to collection, use, storage and sharing of personal data for service fulfillment, quality monitoring, training and legal/regulatory requirements.

The customer also acknowledges that certain events are not covered and that chargeable items (consumables/penalties/tolls/fuel/salvage etc.) shall be borne by the customer.